Refund policy
Return and Refund Policy for GOV Tire Co., LLC
Thank you for choosing GOV Tire. We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To initiate a return, please contact us at info@govtire.com. Returns must be sent to the following address:
GOV Tire Co., LLC, 2844 TX-8, New Boston, Texas 75570.
Upon accepting your return request, we will provide a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items sent). In such cases, we will cover the return shipping costs.
For any return-related questions, feel free to contact us at info@govtire.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Non-returnable Items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards. For any specific item queries, please reach out to us at info@govtire.com.
Exchanges
The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We ill notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Approved refunds will be processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received the refund, please contact us at info@govtire.com.
Limitation of Liability
GOV Tire’s liability is limited to the purchase price of the item. We will not be liable for any indirect, incidental, or consequential damages.
Compliance with Laws
This policy is governed by the laws of Texas and applicable federal laws. Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so these limitations may not apply to you.
Dispute Resolution
Any disputes related to this policy or the use of our products will be resolved through mediation or arbitration in Texas.
Privacy
Information collected during the return process will be handled in accordance with our privacy policy.
Policy Changes
We reserve the right to modify this return policy at any time, so please review it frequently and before making a purchase.
Thank you for shopping with GOV Tire. We appreciate your business and are here to help ensure your satisfaction.
