Shipping policy

Shipping Policy

At Govtire.com, we are committed to providing a seamless and efficient tire purchasing experience. Please review our shipping policy carefully to understand how shipping is calculated, delivery expectations, and customer responsibilities.

1. Shipping Calculation

  • Shipping costs are calculated after your order is placed to provide the most accurate rate based on size, weight, and delivery location.
  • Once your order is processed, we will contact you with the final shipping cost for approval.
  • You will have the opportunity to accept or decline the shipping charges before your order is finalized and shipped.

2. Shipping Locations

  • We ship within the United States.
  • For international orders, we offer shipping on bulk purchases. Customers outside the U.S. should contact us for a personalized shipping quote and assistance.

3. Shipping Timeframes

  • Shipping timeframes vary based on your location and tire availability.
  • We will provide an estimated delivery timeframe once shipping costs are approved.
  • Please allow additional time for order processing before shipment.

4. Order Processing & Confirmation

  • Orders are typically processed within 2 business days after purchase.
  • You will receive a confirmation email with your order details and tracking information once available.

5. Freight Shipments (Large & Heavy Orders)

For large or heavy tires shipped via freight carriers, please note the following:

  • Customers must provide a commercial address for delivery. Additional fees may apply for residential delivery.
  • Customers are responsible for unloading freight shipments. If a liftgate service is required, please notify us in advance as extra charges may apply.
  • All freight shipments must be inspected upon arrival. Any visible damage must be noted on the delivery receipt before signing.

6. International Orders (Outside the U.S.)

  • Customers are responsible for all import duties, taxes, and customs fees.
  • Govtire.com is not responsible for any delays due to customs clearance.
  • International orders are final and not eligible for returns.

7. Refused or Undeliverable Shipments

If a shipment is refused or returned due to an incorrect address, the following conditions apply:

  • The customer is responsible for all return shipping charges.
  • A restocking fee of 15% may be applied to the order.
  • Any reshipment costs must be paid before the order is re-dispatched.

8. Shipping Liability & Risk of Loss

  • Once an order has been handed over to the shipping carrier, Govtire.com is not responsible for lost, stolen, or damaged shipments.
  • Customers must file claims directly with the shipping carrier in case of loss or damage.

9. Inspection & Damage Claims

  • Customers must inspect all tires upon delivery for any damage before signing the delivery receipt.
  • If damage is present:
    • Freight shipments: Note the damage on the delivery receipt and notify us within 48 hours.
    • Parcel shipments: Report any damage within 48 hours with photos of the tires and packaging.
  • Failure to report damage within this timeframe may result in denied claims.

10. Returns & Return Shipping

  • Please refer to our Return Policy for detailed return instructions.
  • Customers are responsible for all return shipping costs. Govtire.com does not cover return shipping fees.

11. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team:

📧 Email: info@govtire.com